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Alternative Dispute Resolution
In compliance with Article 18 of Law 144/2105, it is hereby advised that the consumer for the alternative dispute resolution should contact our company through the email info@facestore.pt, the competent entity of Alternative Dispute Resolution Consumer ( RAL) or use the European Online Dispute Settlement Platform available at http://ec.europa.eu/consumers/odr
Competent Entities for Alternative Dispute Resolution
As this online sales site, the Center for Consumer Conflict Arbitration corresponding to the consumer's domicile is competent.
In the case of consumer disputes, the consumer may use the European Online Dispute Settlement Platform available at http://ec.europa.eu/consumers/odr or the following alternative dispute resolution entities:
1. CNIACC - National Center for Consumer Conflict Information and Arbitration
Tel .: (+351) 213 847 484; E-mail: cniacc@unl.pt
2. CIMAAL - Center for Information, Mediation and Arbitration of Consumer Conflicts in the Algarve
Tel .: (+351) 289 823 135; E-mail: cimaal@mail.telepac.pt
3. Center for Arbitration of Consumer Conflicts of the District of Coimbra
Tel .: (+351) 239 821 690/289. E-mail: geral@centrodearbitragemdecoimbra.com
4. Lisbon Arbitration Center for Consumer Conflicts
Tel .: (+351) 218 807 000/218807030.
E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt
5. Porto Consumption and Arbitration Information Center
Tel .: (+351) 225 508 349/225 029 791; E-mail: cicap@mail.telepac.pt
6. Arbitration Center for Consumer Conflicts of Vale do Ave / Arbitral Tribunal
Tel .: (+351) 253 422 410; E-mail: triave@gmail.com
7. Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
Tel .: (+351) 253 617 604; E-mail: geral@ciab.pt
8. Center for the Arbitration of Consumer Conflicts of the Autonomous Region of Madeira
Address: Rua Direita, 27 - 1º Andar, 9050-405 Funchal; E-mail: centroarbitragem.sras@gov-madeira.pt
For more information consult the Consumer Portal at www.consumidor.pt